Your privacy is important and we believe that it should be protected. This policy tells you how we will use the information you provide to The Letting Agency website and how you can have control over this. By using The Letting Agency website and its essential services, you are agreeing to the policy so please read it carefully.
In most circumstances the information collected about you will be used for the following:
- To improve the features on The Letting Agency website and the services we offer
- To help us improve the personalised service we offer
- To enable you to benefit from relevant third party services
- To support our marketing and promotion activity
When you signup with The Letting Agency website or opt to utilise any of the services offered on the site you will be asked to disclose some personal information. This could include your name, email address, telephone number and nature of your enquiry.
In addition to this we also reserve the right to record information concerning how you use this site. This could include making a note of the pages you view, the property searches you conduct, the services you use and the agents you contact.
The information we collect will be used to enhance our offering in order to provide you with a more personalised and effective experience. We may contact you from time to time to inform you of important developments with regard to The Letting Agency website. Additionally if you have provided your consent we may also contact you to let you know about any services or promotions we think may be of interest to you.
You have a right to access the information that we hold about you. To do this please contact our office.
Contacting us about our properties or services
If you wish to contact us about any of the services offered via The Letting Agency website you will be asked to complete a short form. Your information will then be sent to the appropriate agent or division you wish to contact. If your enquiry relates to a specific property, the agent will be sent a code to notify them of the particular property you are interested in.
Who can access your information?
We reserve the right to retain access to the personal information we have gathered from you. If you have provided the relevant consent, we may from time to time choose to pass your information on to third parties.
At The Letting Agency website we adhere to robust security procedures. The Letting Agency website is registered under the Data Protection Act 1998. As such, we follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission and to prevent unauthorised access to it.
The information you provide to us is kept in a secure data warehouse with restricted access. We also use a number of measures to ensure electronic access is protected and our systems can’t be exploited. When working with third parties we insist they have secure measures in place to protect your information.
Use of the personal information collected from you is restricted to our employees and appropriate third party employees. Employees will only use this information if they need it to perform a specific and relevant task.